Fitaio

Fitaio / Support

Let’s get you moving.

Need help with your account or something in the app? Email .

Email support

Help us understand the issue

Include your device model, operating-system version, Fitaio version and what happened. Screenshots can help, but hide private health information first. Never send passwords, sign-in codes or payment details.

Common questions

How do I delete my account?

Open Settings → Account deletion → Request account deletion, or follow the account-deletion instructions. You can request deletion without reinstalling the app.

Will uninstalling remove my records?

Uninstalling may remove local app data. Records saved to your cloud account remain until you delete them or request account deletion.

Do I need to use the AI coach?

No. You can use tracking features without sending information to Gemini. AI features request your consent before sending your first prompt and fitness context for an account on a device. Use Settings → Privacy & support → Reset AI sharing permission to make the next AI request ask again.

Can Fitaio give medical advice?

Fitaio provides general fitness and wellness tools. It is not a medical device and does not diagnose, treat, cure or prevent medical conditions. AI can make mistakes. Ask a qualified healthcare professional about changes that affect your health.

Privacy requests

For access, correction, data-copy or deletion requests, use . Read our privacy policy for details.